To use this site rom-wash.ro , it is necessary to read and accept these terms and conditions in their entirety. Continuing to visit the site assumes that you fully agree with the terms and conditions of use.

The content of all pages of the rom-wash.ro online store are the property of SC Pumps Factory SRL .

The terms and conditions of this website are in accordance with the provisions of GEO 34/2014 regarding the rights of consumers (natural persons) in contracts concluded with professionals, according to GEO 21/1992 on consumer protection. These normative acts do not apply to legal entities.

SC Pumps Factory SRL assumes the right to make changes to the content of the site, changes to the structure, accessibility, may stop providing information on the site, may limit access to certain parts of the site, or facilities, as well as access to certain IPs, without sending notifications to users or third parties.

 The information presented on the rom-wash.ro website is informative and may be modified by the Seller, without prior notice. The photos of the products are informative and the shades do not correspond completely, they may vary depending on the display used by you for viewing. In case of ambiguities/confusions, communication with the store is encouraged, through the means made available. Opinions or addresses containing insults or inappropriate language will be excluded from the site or ignored. The products available for purchase are new and will be accompanied by the tax invoice, according to the legislation in force, at the time of delivery.

All materials (including without limitation articles, texts, images, banners, logos, design, etc.) contained in this site are protected by copyright and copyright laws. They cannot be reproduced, copied, distributed, sold, transmitted or published without the written consent of our company SC Pumps Factory SRL.

a) It is forbidden to copy, distribute, transmit, publish, reproduce, create a document derived from any information or service, obtained from or through the site.

b) It is forbidden to modify any information (both text and photo or video) contained in the website pages. The materials offered for download cannot be multiplied and used for commercial purposes. These materials are informative and are intended exclusively for personal, non-commercial purposes.

c) It is forbidden to post explicit texts or images of an insulting, insidious, sexual, political character or that refer to or give rise to interpretations of this kind. For any questions or requests to use the materials on this website, please contact us at contact@rom-wash.ro

 The account and its use

To place an order, we request that you register on the site by creating an account or you can log in with your registration data if you already have one.

Creating an account on our website requires you to complete a registration form in which some mandatory personal data will be entered. These data will be clear, complete and can be updated whenever needed from the account created by you.

We reserve the right to restrict access to the site or to certain sections of the site if the information provided by a member/partner proves to be false, incomplete, unclear or not updated.

All information provided as well as private messages are confidential and will be disclosed only to the departments or persons to whom they are addressed, except in cases where the law is violated. These are necessary and will be used strictly for the online sale of products, they will not be used to send you other offers, with the services and products of our company without your consent.

The optimclima.ro website may use technologies that allow us to collect certain technical information about you: internet address, operating system used, browser type. All this information collected through the site aims to help improve the services offered by the site.

You have the right to request free information, updating, deletion or non-processing of your personal data through a written request sent to the e-mail address contact@rom-wash.ro . The operator undertakes to respond to your request within a maximum of 15 days from the date of receipt of the request.

ONLINE BUYING OF PRODUCTS

The provisions of this distance contract are supplemented by law 365/2002 regarding electronic commerce, republished and amended, and GEO 34/2014 regarding consumer rights in contracts concluded with professionals. Our company accepts the conclusion of distance contracts by electronic means and thus undertakes to comply with the legislation applicable to the conclusion, validity and legal effects of these contracts.

In this document, terms used in capital letters will have the meanings specified below:

USER : represents any person who visits and/or interacts with our website: rom-wash.ro

BUYER : Any natural person or legal entity who places an order in our shop optimclima.ro, who has accepted the terms and conditions of this distance contract.

Through our online store rom-wash.ro, products   are made available to buyers for sale that can have several statuses of availability and can partially be seen physically in the presentation or retail stores.

The company’s web pages include information in the form of text, images, prices, software, databases, logos, promotions, offers, animations, films, etc. that make up the rom-wahs.ro website.

GOODS : products made available to the buyer for sale by the seller through the online store: rom-wash.ro.

ONLINE ORDER:  virtual communication between the seller and the buyer through which the buyer intends to purchase goods from the seller, which the latter agrees to deliver and the buyer agrees to pay for.

For products that are not in the current stock and that have the status “available to order”, the seller can order them, but the delivery time for such orders exceeds the normal delivery time of 1-5 days. The products ordered will be delivered within 7-15 working days or the one sent by the seller after the pre-order. 

CONFIRMED ORDER : the order made online through the optimclima.ro store, by a buyer whose identification data and details regarding his order, were confirmed by phone as a result of the contact between him and the operator of the customer support service.

NEW CUSTOMER:  Customer who intends to purchase products from the online store for the first time and who requires a validation of identification data. If the client is new, the seller assumes the acceptance of the order from the buyer only when there is a telephone or email confirmation. Once the online order is launched, the buyer agrees with the subsequent form of communication (telephone or electronic) as well as with the seller’s mode of operation.

Any confirmed order involves the seller and the individual consumer in a distance contract.

The contract for the supply of products or services concluded between SC Pumps Factory as a  seller  and a consumer-  buyer , within the present sales system organized by the company, using exclusively, before and at the conclusion of this contract, the remote communication technique contained in the rom-wash.ro online store.

The moment of the conclusion of the distance contract with the natural person, respectively, of the conclusion of the sales contract with the legal person, is the moment of receipt of the confirmation message by the consumer, regarding his order.

Obligations of the seller:

The seller provides the buyer, free of charge, with professional information about his products and services in order to achieve the purpose mentioned in the online order.

The content published in the virtual store is indicative and contains information about the products sold by it as well as other data considered to be of interest to BUYERS. Rom-wash is the owner of all intellectual property rights over its virtual store, respectively over brands, design, site functionalities, images and technical specifications. The characteristics of the products and their related technical documentation, presented on the website, are made available by the manufacturers and suppliers, and Ecoterm Optim Clima offers the technical support for their display.

The seller constantly takes steps to present the most correct and relevant information for the products offered for sale. If the prices or other information about the product were displayed incorrectly, we reserve the right not to honor the order and to notify the customer about the error if the delivery was not made.

The images of the products are displayed in the virtual store with the title of presentation. The products actually ordered may differ in terms of some characteristics (e.g. color shades) from the actual appearance of the product, depending on the batch in which they were manufactured. At the request and with the consent of the consumer, the Company may suggest/recommend to the buyer the purchase of another product of a quality and at a price equivalent to the one requested in the first order. The initial order is considered canceled on the date of confirmation of the order of the product/products that replace the initial product. The prices of the products are updated daily. The price of the ordered product is the one displayed on the date of placing the order. Promotions are valid for limited periods of time specified on the product presentation page in the virtual store within the limits of available stocks.

Rom-Wash cannot be held responsible for damages caused by the information published in the virtual store due to errors that do not belong to it. The company reserves the right to complete and/or modify any information in the virtual store without prior notice to the website users. Communication with the virtual store is done from the moment of interaction, by publishing opinions about the products and services provided, through the available contact form, through the email address contact@rom-wash.ro  and/or by phone at 0746839061. Rom-Wash reserves the right to contact the visitor of the virtual store by email or by phone if, following the interaction with this site, he completes the identification data, contact data and expressly requests any type of available information.

Intellectual property right

The graphic signs, names, brands (such as, for example: the name of the site and the company Rom-Wash ) are the property of SC Pumps Factory SRL and cannot be taken over and/or used without the prior written consent of the owner. The user will not copy, distribute, retrieve, publish for commercial purposes any information contained in the Rom-Wash virtual store, without the prior written consent of the site owner. Any unauthorized modification of the site is prohibited.

Terms and conditions for publishing product reviews

We reserve the right not to publish opinions that contain abusive or defamatory language, criticism of other customers who have posted previous messages. We reserve the right not to publish opinions or questions on the website regarding product stock and availability, price, delivery and other details. For such requests, please use the contact form. We reserve the right not to publish messages that refer to the products and offers of other companies, contact persons or any link to them (website address, email address, contact details, physical address, etc.). We reserve the right not to publish opinions that intentionally mislead the customer, malicious, false or incomplete opinions.

Advertising and confidentiality

The buyer will not disclose to third parties, by any means, any private information received from the seller. The seller reserves the right to use the information provided by the buyer in order to realize the contract at a distance. Also, the buyer will not disclose any information about the order to any third party without the written consent of the Seller.

The seller reserves the right, based on the user’s agreement, to store and use in its own interest, for the purpose of marketing activities, any information provided by the buyer through the optimclima.ro website. Also, he will not provide the information received from the buyer to any third party, with the exception of agreed partners, service providers with whom there is a contract protecting this data received from the buyer.

About Cookie, its use and acceptance.

An Internet cookie is a small file, consisting of letters and numbers, which will be stored on the computer, mobile terminal or other equipment of a user from which the Internet is accessed. Cookies allow the site to provide personalized information to the user. Cookies provide the user with a pleasant browsing experience and support the efforts of the Rom-Wash company to provide relevant advertisements based on the user’s preferences. Google collects cookies to display ads on the websites of the Google Display network and in Google Search. When users visit a website page that contains a remarketing tag, the cookie of the browser they are using is added to a remarketing list. If visitors to the rom-wash.ro website.

Invoice and other accompanying documents of the parcel

The seller will issue an invoice for the delivered goods based on the information he has and the information provided by the buyer. At the same time, the package will be accompanied by the documentation provided by law for the product/products ordered, as the case may be: certificate/declaration of conformity, warranty certificate, instructions for use, etc.

Limitation of liability

The company Rom-Wash is not responsible for damages caused, for reasons that exclude its fault, by the non-functioning of the virtual store, as well as for those resulting from the impossibility of accessing the pages of the virtual store.

Risks and responsibilities

The seller is responsible for the proper packaging of the goods. The technical documentation related to the products is also displayed on the website.

The risk of the loss of the good is transferred to the buyer at the moment of the effective delivery of the good. The seller assumes responsibility for the delivery of the products ordered by the buyer.

Acceptance of goods

When the courier company presents the package, please sign for receipt and pay the price. Afterwards, you can unseal the package and check the product. The buyer has the right not to accept the delivered goods if they do not comply with the technical details specified in the order. In this case, the Seller accepts the return of the products at his own expense and sends the product to the manufacturer for verification. Also, the consumer (natural person) has the right to return the products within 14 days of their purchase. Please access the general return conditions for products.

Transfer of ownership

In the case of payment through OP, the buyer will take possession/ownership of the goods after confirming the payment. In case of delivery of the goods by courier, with cash on delivery payment, the buyer will take ownership of the goods and will have the right to open the parcel after signing the transport document and making the payment.

Major force

Force majeure, (unforeseeable, uncontrollable and unavoidable event that affects the performance of the contract), exonerates the party invoking it from liability.

Litigation. applicable law

The contractual relations between the parties are governed by Romanian law. Any dispute that cannot be resolved amicably will be sent to the competent courts for resolution. For any error in the transmission by you of the data necessary to process the placed order, you have at your disposal the email address contact@rom-wash.ro. 

WARRANTY TERMS

All Products sold by Rom-wash benefit from the warranty periods mentioned in the warranty certificates, calculated from the date of purchase.

For all products sold by the company, the warranty period is mentioned in the warranty certificates issued for sale.

RETURN OF PRODUCTS PURCHASED ONLINE

According to the provisions of art. 9 of the Urgent Ordinance 34/2014 on consumer rights In contracts concluded with professionals, the consumer benefits from a period of 14 days to withdraw from a distance contract without having to justify the decision to withdraw and without incurring other costs than those provided in art. 13 para. (3) and in art. 14. 

 CONTACT AND SUBSCRIBE TO THE NEWSLETTER

In the case of registering to receive various publications (offer leaflets, catalogs, newsletters, publications) by electronic mail, it is mandatory to fill in all the fields in the electronic form provided. Rom-Wash does not assume responsibility in the event of non-receipt of the respective publications as a result of not completing the respective forms or completing them incorrectly. Any complaints related to the site can be addressed to the site administrators, who reserve the right to take the measures they deem appropriate. The company Rom-Wash reserves the right to modify without prior notice the terms and conditions of this agreement, as well as the appearance and options or facilities offered by the site.

We recommend that you periodically read this agreement to take note of the changes that have occurred. These changes will be brought to your attention by e-mail to the address specified in the user account of the optimclima.ro website. Compliance with this Agreement established in the terms and conditions above is mandatory for all users, without exception. Any violation of the agreement is sanctioned according to our decision and may lead to the cancellation of the account and the prohibition of access to the site at any time.

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